In-house IT vs. Managed IT Services: Which Is Right for You?

Information Technology (IT) plays a pivotal role in business growth and productivity. IT makes many things possible and is essential.

When it comes to IT support, companies have a tough decision to make. They can get an in-house team or outsource it to a managed IT services provider. Both options have their pros and cons. To make the right choice, understanding the implications is important.

Given today’s evolving technological landscape, no business wants to lose ground. So, how do you make the decision? Which option best aligns with your business goals? This guide provides valuable insights on internal and third-party IT service providers. A quick read can help you find an option that meets your unique needs and long-term goals.

In-house IT Team Or Managed IT Support?

The debate on creating an internal team or choosing managed IT support is not new. Companies often face this critical question in addressing their IT needs. Before deciding on either option, let’s first weigh the pros and cons.

In-house IT Support

This is the traditional approach to dealing with the organisation’s IT requirements. Here, an internal team resolves issues and keeps the systems up-to-date. Most businesses follow this strategy as it gives them complete leverage over operations.

The advantages provided by an in-house team include:

Customised Solutions: Every business has a unique IT infrastructure. Working within the framework helps in-house specialists develop custom solutions.
Direct Control: The organisation has direct control over data management and security.

That being said, internal IT support suffers from certain disadvantages as well, such as:

Costs: Hiring, training, and maintaining in-house IT support. Furthermore, the cost of equipment and overheads.
Expertise: Finding an IT specialist to manage niche technologies is not easy. There is a limited talent pool for certain professions. Hence, your in-house division may not have all the expertise to address specialised needs.
Limited Resources: In-house teams don’t have access to the latest tech like IT consultancies providing managed IT support and constantly dealing with the ever-changing IT landscape.

Managed IT Services

Managed service providers like MSP Corporation offer a cost-effective method of technology management.

Here are some pros of third-party services:

Cost-effective: You save on expenses when you use externally managed services.
Time-effective: Gives you more time to focus on what matters most – running your business.
Specialised Skills: Managed IT services are provided by IT Consultancies that solely focus on keeping up with the latest technological & security trends and hiring, training, and maintaining IT support staff to address these trends for their customers.
24/7 Support: Round-the-clock support all year.

Find the Right Choice for Your Business

Running a business requires good decision-making skills. Choosing between in-house or managed IT support can be tricky. How do you know which one suits your needs best? According to our experts, you should consider these factors:

Size and nature of your business
Your budget and cost consideration
Required IT specialisation and support level
Business security requirements
Short and long-term goals

Depending on your needs and objectives, you should make an informed decision. You want to stay profitable, yet maintain a satisfied workforce and happy customers. Hence, knowing which service works for you is important.

If you’re looking for managed IT support, consider MSP Corporation. MSP Corporation are the leading provider of IT solutions across Australia and New Zealand. MSP Corporation services businesses in all verticals and sectors. MSP Corporation provide:

Dedicated 24/7 support
Customer-centric approach
Cost effective pricing
End to end IT solutions
National Coverage
Small-Medium and Large Business solutions
Fast response times

For details, call 1300 554 404 or email sales@mspcorp.com.au.